Right to Cancel (EU and UK)

If you're shopping from the EU or UK, you have the right to cancel your order for any reason within 14 days of delivery. No explanation is needed.

To cancel, use the Withdraw From Purchase link. Return the item to the address printed on your order's packing slip.

Once we receive your return, we'll send a confirmation email and refund you to your original payment method within 14 days of receiving it. If the item shows signs of handling beyond what's needed to inspect it, we may reduce the refund to reflect the item's reduced value.

Faulty or Damaged Items

If your item arrives faulty, damaged, or significantly different from its description, email support@wearrs.com with your order number and photos of the issue. Please tell us within 7 days of delivery so we can sort it quickly. If you're in the EU or UK, your statutory rights for faulty goods are not affected by this window.

Once confirmed, we'll process your refund within 3 to 10 business days.

Any customs duties or import taxes paid on your original shipment are collected by your local authorities and cannot be refunded by us.

All Other Regions

All products are made on demand, so we don't accept returns for size, colour, or change of mind. Only faulty, damaged, or significantly misdescribed items qualify for a refund, following the process above.

Return Shipping Costs

If you're returning an item you no longer want, return shipping is your responsibility. If your item is faulty, damaged, or significantly misdescribed, we cover the cost of return shipping and refund you in full, including the original shipping charge. We also cover any customs or duty charges on the return shipment back to us.

Exchanges

We don't offer an exchange service. If you'd like a different size or product, return your item for a refund and place a new order.